Fabveda offers exchange only. We do not offer returns or refunds for change of mind, size preference, colour preference, or other non-defect reasons. This policy is subject to rights that cannot legally be excluded under applicable Indian law.

1. Check the parcel before opening

If the outer parcel or packaging appears torn, damaged, wet, tampered with, or crushed, please take clear photos and start recording a video before opening it. Show the shipping label and all sides of the unopened parcel in the video.

2. Record one continuous unboxing video

Keep the camera recording continuously from before opening the parcel until the product has been fully removed and checked. The video must be clear and uninterrupted, with no cuts, pauses, edits, or missing portions. Show the unopened package, shipping label, opening process, product, tags and any damage or defect. After opening, record close-up views of the issue. Please keep the original video file.

3. Report damage, defects or a wrong item within 24 hours

Email hello.fabveda@gmail.com within 24 hours of delivery. Include your order number, a description of the issue, photos, and the complete continuous unboxing video. Do not wash, wear, alter or use the product while the request is being reviewed. Keep the product, tags and packaging available for inspection.

4. When an exchange is available

• Verified manufacturing defect, damage in transit, or wrong item attributable to Fabveda: after review and verification, Fabveda will arrange an exchange in accordance with this policy and applicable law.
• Damage caused after delivery, misuse, washing, wearing, alteration, accidental damage or other customer-caused damage: exchange is not available for that damage.
• No continuous unboxing video or incomplete evidence: we may be unable to verify when or how the issue occurred, so an exchange request may be declined under this policy, subject to any rights available under applicable law.
• Change of mind, incorrect size selection or personal preference: no return or exchange is offered unless Fabveda confirms an exception in writing.

5. No return or refund for ordinary requests

We do not provide a return-for-refund option, cash refunds, or store-credit refunds for ordinary return requests. Approved remedies for a verified issue are handled as an exchange, except where a different remedy is required by applicable law.

6. Exchange review and shipping

Our team will review the order details and evidence and may request additional information or arrange inspection/pickup. Do not send an item back before receiving instructions from our team. If an exchange is approved, we will communicate the next steps and any applicable shipping arrangements. Do not assume an exchange is approved until you receive written confirmation.

7. Order cancellation

If you need to request cancellation, contact hello.fabveda@gmail.com as soon as possible. Cancellation can only be considered before the order has been processed or dispatched; once dispatched, this exchange-only policy applies, subject to applicable law.

8. Contact us

For exchange requests, email hello.fabveda@gmail.com with your order number and supporting evidence. Please retain the original packaging and the unedited video until your request is resolved.